Attention, Providers:
We are aware of an issue affecting some providers' ability to submit prior authorization requests
for outpatient services, and we are working quickly toward a resolution. If you are unable to submit a
request through the portal, call Provider Services at 888-672-2277 to submit verbal requests
or fax your physical health requests to 214-266-2085 (Toll-Free 844-303-1382) and
behavioral health requests to 214-266-2064 (Toll Free 844-266-2064).
We invite you to take part in our Annual Provider Network Verification Survey.
The survey takes approximately 5 minutes to complete, and your feedback
will help us deliver accurate provider directory information to PCHP members.
Effective July 20, 2026 - PCHP's provider portal will transition
to Availity Essentials™. Learn more.
Effective June 6, 2026 - Children's Health hospital and facility locations are
out-of-network for STAR and CHIP members. Learn more.