Through Access2Care, PCHP offers nonemergency medical transportation (NEMT) to all STAR (Medicaid) members. Members must use Access2Care to set up medical transportation at least two business days before their appointment to schedule a trip. (Note: "Business days" are Monday through Friday.)
Phone reservations: 1-833-931-3844 (press 1), Monday-Friday, 8am-5pm (CT)
Where’s My Ride: 1-833-931-3844 (press 2), Monday-Saturday, 5am-7pm (CT)
English/Spanish interpreter services are available by dialing 7-1-1.
Members can get free transportation to and from the doctor, dentist, hospital, drugstore, or other Medicaid service provider, including:
- Public transportation, like the city bus
- Money to buy gas
- A taxi or van service
- Commercial transit, like a bus or plane
To schedule a trip, members must provide:
- The Medicaid ID number of the person with the appointment
- The address of the pickup location
- Their phone number
- The name of the medical professional they will be seeing
- The date and time of the appointment
- Any unique needs they may have, like using a wheelchair or walker, so the right vehicle can be sent