Behavioral Health Prior Authorizations

Parkland Community Health Plan has contracted with Carelon Behavioral Health (Carelon) to administer the behavioral health benefits for our PCHP Texas STAR Medicaid & CHIP members.  

The information below is provided as resource material to assist you in learning about Carelon.

Provider Network Resources

  • Learn more about provider contracting with Carelon at
  • Carelon Provider Portal Information
    • Key Functions:
      • Submit Claims and/or Pre-authorizations
      • Check Claim or Pre-authorization status
      • Correct Claims
      • Submit Grievances and Appeals
      • View provider related documents
      • Review remittance advice - EOP
      • View Member eligibility /plan benefits and grids
      • Access fee schedules
        • Note: The fee schedule indicates if Prior Authorization is required for a procedure.
  • Provider Services Contact information

 Prior Authorization

  • Phone 1-800-945-4644 
  • Fax 1-781-994-7111 

Claims Information

Member Services